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Treating Patients with CARE Training for Healthcare providers & Community

August 24th
9:45am - 12:00pm
Self-Management Program of Southeastern Ontario
This workshop is online only.

This workshop has 3 remaining seat(s).

Treating Patients with C.A.R.E. (Connect, Appreciate, Respond, and Empower) workshop Session 1 & 2 on August 24 & 25th from 9:45 am-12:00pm

Treating Patients with C.A.R.E. (Connect, Appreciate, Respond, and Empower) workshop for Healthcare providers and Community professionals/administrators: Wednesday & Thursday, August 24th & 25th for Session 1 & 2 from 9:45 am-12:00 pm

Healthcare team members across all specialties and roles face continual pressures and challenges ensuring optimal patient care and satisfaction. Patients have better health outcomes when good interactions with staff encourage them to adhere to treatment plans and follow up with care. Patient satisfaction is significantly enhanced when staff members communicate effectively with patients.

Many organizations are under-resourced and present systemic and cultural barriers to optimal communication. In addition, patients may be experiencing pain and anxiety, and may vent their frustrations on healthcare staff. From the patient’s perspective, every person employed by the healthcare organization contributes to the care experience. Every employee has opportunities to make that experience productive and pleasant. This half-day workshop enhances individual clinicians’ and staff members’ abilities to communicate with patients—and with one another—in ways that promote health.

Treating Patients with C.A.R.E. is open to clinicians and non-clinical support staff members and supervisors.

Content: Treating Patients with C.A.R.E. provides a conceptual model and specific techniques that guide all staff members—anyone who comes in contact with patients–to communicate in ways that will enhance satisfaction and encourage patient partnership. Essential skills are organized into a four-point model: Connect, Appreciate, Respond, and Empower (C.A.R.E.).

Learning Objectives:

By the end of this workshop participants will be able to:

1. Describe what is meant by C.A.R.E.

2. Discuss our organization’s healthcare service standards and how they relate to C.A.R.E.

3. Describe ways for using C.A.R.E. on the job to deliver impressive healthcare service.

Methodology: This workshop consists of brief presentations, interactive exercises, videotaped case studies and skills practice to build learner awareness, knowledge, skills and confidence regarding communication.

CME: The Institute for Healthcare Communication (IHC) takes responsibility for the content, quality and scientific integrity of this CME/CE activity. IHC is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The Institute for Healthcare Communication designates the Treating Patients with C.A.R.E. workshop for a maximum of 4.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

For more information to register or to request virtual or in-person workshops for your teams and organization, contact Constantin Mugenga at [email protected]

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